MavenPilot Terms of Use

These Terms of Use (the "Terms") govern your MavenPilot account and your use of our account-based services and features available without an account (together, the "Services"):

• MavenRoute, the web mission planner for drones;
• MavenCloud, online storage of your missions;
• MavenShare, temporary mission transfers using a six-digit code between MavenRoute and the Maven or Maven EVO apps, or between those apps;
• MavenScene, cloud photogrammetry processing, when it is made available to you; and
• the website www.mavenpilot.com and related web applications.

The Services are provided by MAVEN VERSE S.R.L., a Romanian limited liability company registered with the Trade Register under no. J2024045170009, fiscal code (CUI) 50958671, with its registered office at Str. Biharia nr. 26, Etaj 3, Ap. BIR3F, Sector 1, 013981 București, Romania ("Maven Verse", "we", "us" or "our").

Part A applies to all Services. Part B adds rules that apply only to the specific Service named in each section. If a Part B section conflicts with Part A, Part B prevails for that Service.

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Part A — General terms

1. Accepting these Terms

When a Service asks you to accept these Terms, you do so using its acceptance box or confirmation. This may happen when you create an account or when agreement to an updated version is needed under section A19. If you use the Services for an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" includes that organisation. Acknowledging the Privacy Policy is separate from consenting to optional statistics or promotional emails; any such consent is requested separately.

Some features, such as planning a mission in MavenRoute without signing in and transferring a mission with MavenShare, can be used without an account. By using them you agree to the parts of these Terms that apply to them, in particular sections A5, A6, A11, A14, A15, B1 and B2.

If you do not agree to these Terms, do not create an account and do not use the Services.

2. One account for all MavenPilot services

A single MavenPilot account gives access to every Service. You accept these Terms once for all of them; you do not need to accept separate terms when you start using another Service with the same account.

To create an account you must be at least 16 years old. To buy a paid plan you must be at least 18 years old, or the age of legal majority where you live if that is higher, and able to enter into a binding contract. Minors may not purchase subscriptions.

You must give accurate information, keep your email address up to date and keep your sign-in methods secure. Tell us at info@mavenpilot.com if you suspect unauthorised access. You are responsible for activity under your account, except where it results from our breach of these Terms or of the law.

The Maven, Maven EVO and our other mobile apps are distributed through app stores under their own terms. These Terms apply to the MavenPilot services used from those apps, such as MavenShare transfers and, where available, linking an app purchase to your account.

3. Your content

"User Content" means anything you create, upload or submit through the Services, including missions, waypoints, polygons, coordinates and settings, mission names and tags, previews, photographs and their metadata, ground control data, processing instructions, annotations, measurements and comments. "Generated Outputs" means the results the Services produce from your User Content at your request, such as mission files, previews, reports, models, point clouds and orthophotos.

You keep all your rights in your User Content. Subject to third-party and open-source rights in the underlying technology, you may use your Generated Outputs for any lawful purpose. We do not claim ownership of either.

You grant Maven Verse a non-exclusive, worldwide, royalty-free and non-transferable licence to host, copy, transmit, technically adapt, process, display and deliver your User Content and Generated Outputs, solely as needed to:

• provide the functions you request;
• store and make your content available under your plan;
• create the previews, exports, downloads and shares you configure;
• maintain, secure and troubleshoot the Services, including keeping the limited MavenShare operational records described in section 12 of the Privacy Policy; and
• comply with the law and enforce these Terms.

Our service providers may carry out these operations only on our behalf and under appropriate obligations. The licence ends when the relevant content has been deleted from our active systems and any backup copies have expired. The limited MavenShare operational records described in section 12 of the Privacy Policy may remain for the purpose and period stated there; limited retention required by law also remains possible.

Our content commitment. We use your photographs, missions, related metadata and Generated Outputs only to provide the Services and the operations you request. We do not sell them, we do not use them for advertising or profiling, we do not use them to train, fine-tune or evaluate artificial-intelligence or machine-learning models, and we do not reuse them for unrelated purposes. For MavenShare, we keep the limited record described in section 12 of the Privacy Policy to understand transfer volumes, broad geographic use and compatibility across app versions.

4. Your responsibilities for content

You confirm that you own, or have all the rights, permissions and legal grounds needed for, the User Content you upload, process, share or publish, and for authorising us to process it under these Terms.

Missions, photographs and their metadata can reveal people, vehicle registration plates, private property, precise locations, critical infrastructure or confidential information. You are responsible for any notices, consents, permits or licences required to collect, upload, process, share and use that content. If you upload personal data for an organisation, make sure you are authorised to instruct that processing and that the applicable data-processing terms are in place (section A18). This does not remove our own obligations.

Keep your own copy of anything you cannot afford to lose. The Services are planning, storage and processing tools, not a permanent archive or backup service.

5. Acceptable use

You must not use the Services to:

• break any law, court order, aviation rule, privacy right, intellectual-property right, confidentiality duty or contractual restriction;
• plan, prepare or support unsafe, illegal or unauthorised drone operations;
• upload content obtained through unlawful surveillance, trespass or other unauthorised activity;
• process child sexual abuse material, non-consensual intimate imagery or other illegal or seriously harmful material;
• facilitate violence, weapon targeting, unlawful discrimination or unauthorised monitoring of people;
• expose confidential, security-sensitive or critical-infrastructure information without authority;
• access another person's account, missions, jobs, shares or data without permission;
• probe, attack, overload, reverse engineer, scrape or disrupt the Services, except through an interface we provide for that purpose;
• bypass authentication, security controls or usage, export, storage or processing limits, including by splitting datasets or using several accounts;
• upload malware or files designed to cause harm;
• send invitations to people you are not entitled to contact;
• resell or provide access to the Services unless your plan or a written agreement allows it; or
• present Generated Outputs as certified, official or professionally verified when they are not.

We may investigate suspected abuse, restrict access, preserve relevant evidence and cooperate with lawful requests. We act proportionately and, where appropriate, give you notice and a chance to respond.

6. Sharing and public content

If you transfer a mission through MavenShare, share a mission, a job or its outputs through a link, or publish a mission in a public area, recipients may view, copy, import, download or reuse what you make available, subject to the permissions you select. Anyone with a valid MavenShare code can retrieve its mission; access through MavenRoute links and MavenScene shares follows their own access settings. Password protection, expiry dates and download controls reduce this risk but cannot stop an authorised viewer from keeping or redistributing what they saw.

When you invite someone by email, you confirm that you are entitled to give us that address for this purpose. We use it only to send the invitation and to let that person open what you shared.

You choose recipients and permissions, and you are responsible for sharing lawfully. Do not share personal data, sensitive locations, private-property details, security-related or confidential information unless you have the right to.

Revoking or expiring a share, unpublishing a mission or deleting the underlying content ends access through our Services. It cannot recall copies that recipients have already downloaded or recorded. We may remove shared or public content that appears to breach these Terms, create legal or safety risks, or affect the operation of the Services.

7. Plans, limits and paid subscriptions

Each Service may offer free use and paid plans. The applicable offer shown in the Service before you activate a plan, at checkout before you pay, or in an agreed order form sets its included features, price, billing period, usage and storage limits, and retention periods. That offer and any purchase confirmation form part of your agreement with us. Later changes to the plan catalogue do not by themselves replace the conditions already agreed for a paid subscription, including any promised price-reservation period. We may change free-use and guest limits to protect the Services, prevent abuse or support their development, subject to the notice and existing-content protections below; changes affecting an existing paid plan follow sections A12 and A19.

Payments. Paid plans are sold by our reseller and merchant of record, Paddle (the selling entity is identified at checkout), which handles checkout, payment, taxes, invoices, refunds and payment-related support. Your purchase is also governed by Paddle's buyer terms, which are shown before you pay. We do not receive or store your full payment-card details.

Renewal and cancellation. Before you pay, the checkout shows the price, taxes, billing period and whether and how the subscription renews. A subscription renews automatically only where this and the renewal price were clearly shown and you authorised recurring payment. You can cancel at any time through the customer portal or by contacting us; cancellation takes effect at the end of the current billing period unless the law or Paddle's terms give you a different right.

Price changes. Where the checkout states that a price is reserved for a period, we do not change it during that period. Otherwise, or once that period ends, we may change the price of your subscription by telling you by email at least 30 days before the new price applies to you. If you do not agree, you can cancel before then and you will not be charged the new price.

Right of withdrawal (consumers). If you are a consumer in the European Union, you may have a statutory right to withdraw from a purchase within 14 days. Any lawful exception to a withdrawal right is explained by Paddle at checkout and in its buyer terms; starting to use a feature does not by itself waive a mandatory right. Withdrawals and refunds are handled by Paddle according to its terms and applicable law.

Free and promotional plans. We may change the limits of a free or promotional plan, or end it and move its users to another free plan, at any time, telling you by email at least 14 days in advance. Content you have already uploaded keeps the retention dates it had; the new limits apply to new Jobs. If you buy a paid plan while you have a plan we granted you, the paid plan replaces it, and when the paid plan ends you move to the free plan rather than back to the granted one.

End of a paid plan. If a renewal payment fails, your paid plan stays active for up to 10 days while the payment is retried; if it has not been paid by then, your account moves to the free plan. If a plan expires, is cancelled or is downgraded, new processing may be restricted and shorter storage or retention limits may apply after the notice described in section A8.

8. Storage, retention and deletion of content

You can delete your own content at any time through the Services.

Content is kept for as long as your account is active and the retention period of your plan allows, or until you delete it, whichever comes first. The specific rules for each Service are in Part B, and the technical details, including backups, are in our Privacy Policy.

For stored content with a retention deadline shown in the Service, and before a plan change materially shortens how long existing content is kept, we give reasonable advance notice in the Service and, where appropriate, by email, and a reasonable opportunity to download what you need. Retention reminder emails are on by default; if you turn them off, or your email address cannot receive them, the deadline shown in the Service is the notice. You are responsible for keeping your email address current and downloading content before that deadline. A delayed or missed email does not extend a deadline clearly shown in the Service. Temporary transfers, incomplete uploads and processing copies instead follow the cleanup cycles in Part B and the Privacy Policy; they do not receive individual retention reminders.

Deletion from active storage, cleanup of temporary processing copies and expiry of earlier backups are separate operations, as described in the Privacy Policy. Technical failures can delay cleanup, and processing archives awaiting delivery can remain until delivery, cancellation or cleanup. Such delays do not extend a plan deadline or promise continued access. Backups are kept for recovery, are not a separate customer archive and expire under their own cycles; restoring MavenScene records requires reapplying account and verified Job deletions before access is restored. Limited retention may also be necessary for a legal obligation, valid preservation request, security investigation or dispute.

9. Closing your account

You can stop using the Services at any time and delete your account from your account settings, or ask us to do so at info@mavenpilot.com.

Because the account is shared, deleting it starts removal of your account and its associated content across all MavenPilot Services, including MavenCloud missions, MavenRoute shares and MavenScene photographs and outputs. Removal takes place without undue delay and within 30 days, subject to the separate records, lawful retention and backup rules in sections 12 and 13 of the Privacy Policy. Purchase-link and accounting records, technical logs and reduced MavenScene Job/cost records may remain under those rules. Reduced Job records are unlinked from the owner and have identifying content details cleared as described there; this is not a guarantee that every remaining record is anonymous. Website comments, account-free MavenShare records, mobile/local files and copies already obtained by recipients are separate. Download anything you need before deleting; the account-deletion action is permanent and we do not offer account recovery from backups.

If you have a paid plan, deleting your account ends your access and initiates cancellation of the subscription. A provider failure can delay completion of cancellation while it is retried; contact us if you receive an unexpected renewal charge after requesting deletion. This does not remove any right to cancellation or a refund. The rest of the current billing period is not refunded automatically; we may decide to refund all or part of it in individual cases, and any refund is made through Paddle. This does not affect any right to a refund you have under the law or Paddle's buyer terms. If you only want to stop paying, cancel the subscription instead: it stays available until the end of the billing period and does not renew (section A7).

Provisions that by their nature should survive, including those on payment, intellectual property, disclaimers, liability and disputes, continue to apply after closure.

10. Third-party services and open-source software

The Services rely on third parties, including authentication, hosting, storage, mapping, elevation, email, content-delivery and payment providers. Their availability, limits and practices may affect the Services. How they process personal data is described in our Privacy Policy.

References to DJI, DJI Fly, DJI Pilot 2, Maven, Maven EVO, Mapbox, Google, Firebase, Paddle or other names do not imply endorsement, partnership or affiliation unless we say so expressly. We are not responsible for third-party apps, aircraft firmware, map or elevation data, or changes made by external providers.

The Services include or interact with open-source software distributed under its own licences, which continue to apply to those components. These Terms do not restrict any right granted to you directly by an open-source licence.

11. Our intellectual property

The Services, excluding User Content and third-party components, including their software, interface, workflows, design, branding and documentation, belong to Maven Verse or its licensors. We give you a limited, revocable, non-exclusive and non-transferable right to use the Services in line with these Terms.

If you send us ideas or feedback, you allow us to use them freely without paying you or identifying you. This never extends to your User Content.

12. Availability and changes to the Services

We aim to run reliable Services but do not promise uninterrupted availability. Maintenance, security events, provider failures, network conditions and events beyond our control may cause delays or interruptions. Any service-level commitment applies only if agreed in writing.

We may improve, modify or discontinue features. If a change materially reduces a core function of a paid plan or affects your stored content, we give reasonable advance notice and any remedy required by law. We may act immediately where necessary for security, legal compliance or to prevent harm.

13. Suspension and termination

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, unlawful use, a security risk, non-payment, abuse or harm to others, or a legal requirement. Where practicable we explain why and allow you to fix the problem first; we may act immediately where waiting would create a serious risk.

Suspension does not extend retention deadlines unless we say so. Termination does not affect payment obligations already due or rights you have under mandatory law.

14. Disclaimers

To the extent permitted by law, the Services are provided "as is" and "as available". We do not warrant that they will be uninterrupted or error-free, that every dataset will process successfully, or that the Services or their outputs will meet a particular professional, regulatory or commercial requirement.

Nothing in these Terms excludes a statutory guarantee, conformity obligation or other right that cannot lawfully be excluded, in particular for consumers.

15. Limitation of liability

Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory data-protection obligations, or any other liability that cannot be excluded or limited by law.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or for loss caused by your failure to keep your own copies, check a mission or output before relying on it, configure sharing correctly or comply with the law.

Business users. If you use the Services for a trade, business or profession, our total liability to you arising from the Services in any twelve-month period is limited to the amount you paid us for the Services in that period, or EUR 100 if you used only free features, except where the law does not allow such a limit.

Consumers. If you are a consumer, our liability is governed by the mandatory consumer law that applies to you, and any limitation in these Terms applies only to the extent that law permits.

16. Business-user indemnity

If you use the Services for a business or organisation, you will compensate Maven Verse for third-party claims, damages and reasonable costs arising from your unlawful User Content, your lack of required rights or permissions, your unlawful sharing, your drone operations, or your material breach of these Terms, except to the extent the claim was caused by us. This section does not apply to consumers.

17. Consumer rights

If you are a consumer, you keep all mandatory rights under the law of the country where you habitually live. Nothing in these Terms asks you to give up a mandatory remedy for a digital service that does not conform to the contract.

18. Privacy and data processing

Our Privacy Policy explains how we process personal data for our own purposes as controller. Where we process personal data in User Content on behalf of a business customer acting as controller, or for that customer acting on a controller's behalf, we act as processor or subprocessor, as applicable. This processing requires agreed written data-processing terms, which may be electronic, meeting applicable law. Contact info@mavenpilot.com to put those terms in place before using the Services for that processing. An agreed data processing agreement prevails over these Terms for the processing it covers.

19. Changes to these Terms

We may update these Terms to reflect changes in applicable law or regulatory requirements, address security risks or abuse, or reflect technical or operational changes to the Services. Any change must have a valid reason and respect your mandatory rights. We publish each new version with its version date and keep previous versions available. Version of 17 October 2026; Version of 4 October 2026; Version of 27 September 2026; Version of 26 September 2026; Version of 15 May 2026.

Minor changes, such as corrections or clarifications that do not reduce your rights or materially increase your obligations, take effect when published, without prior notice or a new acceptance.

For material changes, we explain the reason, the main changes and when they will take effect, with reasonable advance notice through the Services and, where appropriate, by email. Where the law requires a durable medium, we use email or another form you can keep. Any specific notice period promised elsewhere in these Terms, including for subscription prices, still applies. We respect any applicable right to terminate or keep the service without the change. Where your agreement is required, we ask you to accept the new version before the changed terms apply to you; a new acceptance is not automatically required for every update.

Where an urgent legal requirement or security risk prevents reasonable advance notice, we give notice as soon as reasonably possible, without limiting your mandatory rights. Changes never retroactively remove rights you have already acquired.

20. Governing law and disputes

These Terms are governed by Romanian law, without regard to its conflict-of-law rules. If you are a consumer, this choice does not deprive you of the protection of the mandatory law of your country of habitual residence, and you may bring proceedings in the courts that mandatory law makes available to you.

Before starting formal proceedings, please contact us at info@mavenpilot.com so that we can try to resolve the matter. Disputes with business users are subject to the competent courts of Bucharest, Romania, unless a written agreement says otherwise.

21. General provisions

If a provision of these Terms is unenforceable, the rest remains in force and the affected provision is applied as closely as the law allows to its intended effect. Not enforcing a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, reorganisation or sale of our business, subject to applicable notice and data-protection obligations.

These Terms, the applicable plan offer or order form and purchase confirmation, the Privacy Policy and any agreed data processing agreement or enterprise agreement form the entire agreement between us about the Services. An agreed data processing agreement prevails as stated in section A18; another individual agreement prevails where it expressly provides otherwise.

22. Contact

MAVEN VERSE S.R.L.
Str. Biharia nr. 26, Etaj 3, Ap. BIR3F, Sector 1, 013981 București, Romania
Trade Register no. J2024045170009 — CUI 50958671
Email: info@mavenpilot.com — Website: www.mavenpilot.com

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Part B — Service-specific terms

B1. MavenRoute and mission files

No flight authority or safety guarantee. MavenRoute is a planning and file-generation tool. It does not fly your drone, does not authorise any flight, does not guarantee flight safety and does not replace your responsibility as pilot and operator. You alone are responsible for:

• checking every mission parameter before flight, including altitudes, heights relative to take-off and terrain, headings, speeds, gimbal settings and actions;
• complying with all applicable aviation, drone, privacy, safety and local rules;
• keeping visual line of sight where required;
• checking airspace restrictions, geofencing, weather, terrain, obstacles, people, property and environmental risks;
• making sure your aircraft, controller, batteries, firmware and apps are suitable for the mission; and
• confirming that exported files are imported and interpreted correctly by the target app or aircraft.

Do not rely on the Services as your only source of safety, terrain, obstacle, elevation, airspace or regulatory information.

Accuracy and compatibility. Routes, waypoints, camera angles, overlaps, ground sampling distance, altitudes, speeds, timings, photo intervals and exported files (such as KMZ, KML, CSV or GPX) are calculations and estimates. They can be affected by map and elevation data, aircraft and camera limits, rounding, file-format constraints, app and firmware behaviour, and your settings. Review and test every mission before flying it. We do not guarantee that an exported mission will be accepted, interpreted correctly or executed safely or identically by DJI Fly, DJI Pilot 2, Maven, Maven EVO or any other application.

Guest use. Some MavenRoute features work without an account and may be limited, for example in the number of KMZ exports.

Mission links and public missions. MavenRoute also lets you share a mission through a link, restricted to invited email addresses or open to anyone with the link, and publish missions in a public area. These are MavenRoute features, with no separate service name. Section A6 applies. A shared link gives access to a copy of the mission as it was when you shared it.

B2. MavenCloud and MavenShare

MavenCloud stores your missions online, linked to your account, within the limits of your plan shown in the Service. Your missions stay in MavenCloud until you delete them or delete your account.

MavenShare transfers a mission using a six-digit code: from MavenRoute to Maven or Maven EVO, from those apps to MavenRoute, or between the Maven and Maven EVO apps. The transfer is not linked to a MavenPilot account and does not use email invitations. Anyone with the code can retrieve the mission while the code is valid, normally for 10 minutes after upload. Share the code only with the intended recipient. The transfer is separate from MavenRoute's mission links and public missions. Code expiry stops retrieval through that code; it does not erase copies already imported by a recipient. MavenShare is a transfer service, not a mission archive: after expiry, scheduled cleanup removes the complete mission file, normally between 10 and 25 minutes after upload, and keeps only a limited operational record. That record contains the first waypoint coordinates with all decimal digits removed, the upload date and whole hour in UTC, and the app name and version declared in the mission file. It does not retain the complete route. Section 12 of the Privacy Policy describes these records, their retention and the separate treatment of technical logs and provider backups.

B3. MavenScene

Plans and offers. The plans available for activation or purchase, their included features, prices, processing and photo limits, results-storage allowance and separate input/output retention periods are shown in the Service and, for paid plans, at checkout. Announced or planned offers are available only when opened for activation or purchase. Your applicable offer and any purchase confirmation or agreed order form determine your entitlements (section A7). Any price reservation already promised or agreed with a subscription remains effective for its promised period; later price changes follow section A7. Storage allowances count processing results only, not uploaded photographs. The Service also shows any limit on Jobs holding photographs that have not yet been sent for processing.

What MavenScene does. MavenScene lets you upload image datasets and related information, request photogrammetric processing, organise Projects and Jobs, view, compare, annotate, share and download the Generated Outputs, such as reports, textured models, point clouds, orthophotos and elevation products. Features, formats, processing engines and limits vary by plan and may be marked as preview or experimental.

Processing. Processing times are estimates, not deadlines; they depend on the images, the settings, demand and infrastructure. A Job may fail, time out or need different settings. Each time you start processing, one processing run of your monthly allowance is used. A run that finishes stays counted; a run that you stop, that fails or that cannot start is given back, as long as your starts in that month stay within twice your plan's monthly runs, after which it stays counted. We may refuse unsafe, corrupt, unsupported or unreasonable inputs, including photographs larger than the per-photo limit shown in the Service.

Accuracy and professional use. Photogrammetric outputs are estimates. Their accuracy, completeness, scale and alignment depend on the images, calibration, overlap, positioning data, ground control, coordinate reference systems and other factors. Unless a separate written agreement says otherwise, MavenScene does not provide surveying, cadastral, engineering, legal, aviation or safety certification, and its outputs, measurements and comparisons are not survey-grade by default. Check coordinate systems, scale, units and fitness for purpose, and have outputs validated by a qualified professional where it matters. You remain responsible for decisions based on them.

Measurements and comparisons. Notes, measurements and other review objects are aids you create; their meaning depends on the coordinate system and viewer they were made in. Visual comparisons do not by themselves establish quantitative change or survey-grade accuracy, and they never overwrite the original inputs or outputs.

Retention. Uploaded photographs and Generated Outputs have separate retention periods under your applicable plan, shown in the Service, or are removed earlier if you delete them. Unless the Service states otherwise, the periods run from when the Job's results first become available; photographs never sent for processing follow the plan's shorter upload-retention period from the end of upload. Failed or cancelled Jobs are not automatically removed under the completed-Job retention rule; temporary processing-task copies still follow their own cleanup cycle. The deadline for stored content is shown on the Job and its workspace card. If reminder emails are on and your address can receive them, we also email at least 24 hours before scheduled retention deletion; otherwise the displayed deadline is the notice (section A8). Content becomes eligible for automatic removal when its period ends; cleanup failures can delay physical removal without extending that deadline. Stored photographs and Generated Outputs have no separate backup and cannot be recovered once deleted. Incomplete uploads, temporary processing copies, archives awaiting delivery and database backups follow the separate handling described in section A8 and section 12 of the Privacy Policy. Reduced Job/cost records can remain after content or account deletion as described there.