MavenPilot Refund Policy

This policy explains cancellations and refunds for paid MavenPilot plans, such as the MavenScene Founder plan. It is part of our Terms of Use (section A7). Paddle's buyer terms and Refund Policy govern the purchase; mandatory rights under applicable law remain available.

Who sells the plan

Paid plans are sold by our reseller and merchant of record, Paddle (the selling entity is identified at checkout). Paddle handles payment, taxes, invoices and refunds.

Cancelling a subscription

You can cancel at any time from the customer portal linked in your receipt, from your MavenScene account, or by writing to us. Cancellation stops future payments. Your plan stays available until the end of the period you have already paid for. Cancellation and a refund request are separate actions.

Refund window: 14 days

You can ask Paddle for a refund within 14 calendar days of each payment, including a subscription renewal. Paddle reviews and handles the request under its Refund Policy. Any statutory withdrawal or refund right you have remains available under the applicable law and Paddle's policy.

How to ask

Use the customer portal linked in your Paddle receipt or paddle.net to request a refund. You can also write to info@mavenpilot.com with your account email and receipt or order number, and we will direct you to Paddle.